Customer Testimonials

Google logo
Google Jan 29, 2025

After looking for a Pre-Owned BMW for 2 months that fit our needs, what a pleasure it was to find BMW of Reading. From first contact with Sabrina O. who was prompt and answered all of my questions. She had paired us with Rob K. who was wonderful and provided an fantastic and thorough test drive so we were able get a real feel for the vehicle. Sean D. and Angie both assisted with the delivery process and signing of all of the paperwork and she had made probably the most boring part of the process fun and enjoyable. Fran assisted ...

Google logo
Google Jan 8, 2025

Out of state buyer of BMW i4. Incredible sales and finance experience. Rob Koch and Angie Dietrich are second to none on customer service, professionalism, knowledge, and responsiveness. The price was spectacular as well. Never felt pressured or anxious. They answered all my questions, had phenomenal product knowledge, and were patient the whole time. I have bought quite a few cars and this experience tops them all. The car is amazing as well and was delivered timely and in perfect condition and without me worrying at all. I cannot recommend BMW of Reading more enthusiastically and urge you to ask ...

Google logo
Google Dec 30, 2024

Five stars! Marcus made it easy to make an out of state deal on short notice. Negotiations were prompt and fair. After the sale, I had a few issues registering and getting the taxes sorted properly in my home state. The sales and finance teams were very responsive and helped me get everything sorted out. BMW of Reading's persistent focus on delivering a great sales experience, combined with exceptional post-sales experience easily earns them the 5 stars.

Google logo
Google Dec 28, 2024

Google logo
Google Dec 24, 2024

The most incredible car experience ever was with Dana Abruscato from this dealership. She worked extra with Jay and Eric to get a car here and the beat pricing. If you have stellar credit now is the time as BMW is offering 2.99% and incentives. Dana is the most professional no BS car salesperson EVER. I live far but she and the rest of the staff are worth the trip!

Google logo
Google Dec 24, 2024

Great experience leasing a vehicle for the second time in 3 years!

Google logo
Google Dec 24, 2024

Dana was awesome to work with! She made the process of buying my M3 super smooth and answered any questions I had

Google logo
Google Dec 24, 2024

Google logo
Google Dec 23, 2024

Google logo
Google Dec 21, 2024

Excellent staff, competitive pricing and great inventory

Google logo
Google Dec 20, 2024

Dana was a pleasure to work with in regards to the used Audi A6 that I purchased. She took her time and was very accommodating during the whole process.

Google logo
Google Dec 20, 2024

Google logo
Google Dec 20, 2024

Google logo
Google Dec 19, 2024

Google logo
Google Dec 19, 2024

Google logo
Google Dec 18, 2024

Great experience as always.

Google logo
Google Dec 18, 2024

The BMW of Reading service department folks are very helpful and accommodating.

Google logo
Google Dec 17, 2024

This is my second car from this dealership and I am blown away by how amazing of an experience it was. I worked with Dave who was courteous, quick to respond to my emails, picked up on my phone calls and he delivered on everything they promised and more. I cannot recommend Dave and the whole dealership more. They even delivered the car to me. I wish I could rate the dealer 6 stars. Thank you guys!

Google logo
Google Dec 16, 2024

Every aspect of my purchase delivery and follow up was excellent.

Google logo
Google Dec 16, 2024

Google logo
Google Dec 16, 2024

Amazing service from a friendly team!

Google logo
Google Dec 12, 2024

Google logo
Google Dec 12, 2024

Google logo
Google Dec 10, 2024

Service at BMW of Reading is always Top Notch! Kerry makes every visit seem less and quick and takes time to answer any questions I have. 10/10 !

Google logo
Google Dec 10, 2024

Google logo
Google Dec 6, 2024

Always a pleasure to work with Kerrie Hummel!

Google logo
Google Dec 6, 2024

Great experience all around . I inquired online 1st and Sabrina replied back to me very quickly & with a video of the car and than set me up with Marty when I came into test drive the vehicle. Marty was great to work with and made the whole process very easy .

Google logo
Google Dec 5, 2024

Google logo
Google Dec 4, 2024

I had a great , friendly, courteous day with BMW Thanks

Google logo
Google Dec 4, 2024

Google logo
Google Dec 2, 2024

The service department makes it easy to schedule service and a loaner or valet when needed.

Google logo
Google Dec 2, 2024

Google logo
Google Dec 1, 2024

Google logo
Google Nov 30, 2024

Appt made online for oil change, very easy to schedule, but wanted to add alignment after replacing tires. Service dept was extremely flexible and just asked to drop off a bit earlier. Job well done. All I spoke with were very friendly and accommodating. Thanks so much.

Google logo
Google Nov 29, 2024

Google logo
Google Nov 29, 2024

Great experience!

Google logo
Google Nov 27, 2024

I had an amazing experience with the team at BMW of Reading! From the beginning to the end Dave Horrigan was very responsive, knowledgeable, and professional. Sean Doyle went over my lease agreement in detail. Both answered all of my questions and went above and beyond to make my experience pleasant. I came our of state to pick up my vehicle. I will definitely use them for all my future car needs!

Google logo
Google Nov 23, 2024

Greatly appreciate for those who were associated on working with and on my vehicle. Thank You, Emily 🙂

Google logo
Google Nov 16, 2024

Recently got my second car with this dealership. The transparency and the professionalism exhibited by Sales executive - Dave Horrigan is exemplary. Would be back again.

Google logo
Google Nov 13, 2024

BMW of reading is always goes above and beyond. Kerri in the service department is always accommodating and exceptional. Best dealership in the area hands down !

Google logo
Google Nov 11, 2024

Google logo
Google Nov 6, 2024

I recently purchased at car from this dealer. I worked with Dave Horrigan. Dave made sure all my questions were answered quickly and the transaction went very smoothly.

Google logo
Google Nov 5, 2024

Google logo
Google Nov 5, 2024

Bought a car at BMW of Reading. They were able to secure an allocation and worked with me on customizing my order. My SA was Marcus Zakharov. He was excellent and communicative through the whole process. He answered text promptly and would return calls promptly. I would definitely go back if I need another vehicle.

Google logo
Google Nov 3, 2024

I recently had an issue with my 2022 BMWX3 speedometer. I sent pictures to the dealership. Kerrie was the service advisor and agreed there was an issue. She scheduled it for service, found it needed an entire new instrument cluster, which had to be ordered. Kerrie kept me informed through the entire process. She arranged for loaner vehicles while the diagnosis was made and then for the repair. Kerrie was very personable and professional, and the drivers were very courteous.

Google logo
Google Nov 2, 2024

My sales consultant Ethan S. Was great. Very easy to work with. Would definitely recommend this dealership & Ethan. Thank you. Love my new BMW!!

Google logo
Google Oct 25, 2024

As usual, Kelly Parker, my advisor at BMW of Reading, was extremely helpful and my 535i was thoroughly serviced.

Google logo
Google Oct 25, 2024

Buying a new car should be an enjoyable experience but sadly it is usually very painful. This was the best car purchasing experience I have ever had. They were open, honest and fair throughout the entire process. Fantastic communication, Responsive to my requests, Very Fair Pricing and Attention to detail, Shipped the car to my door. I STRONGLY recommend Rob Koch at BMW of Reading if you want an enjoyable car purchasing experience. They truly helped me BUY the car I wanted and did not try to SELL me a car.

Google logo
Google Oct 25, 2024

Service was great. Very professional. Kerrie Hummel was very informative and answered all my questions.

Google logo
Google Oct 17, 2024

Kerry Hummel at BMW, Masano was Awesome! She had my loaner car and all my paperwork ready. She mirrored back to me all the services that I needed, from inspection/emission to changing brake fluid along with the tire work. Kerry had the Tech send me an email/ text with his results. Kerry texted me telling me the car was ready for pickup. When I returned for my vehicle, Kerry Greeted me in the car port. She walked me inside to the service desk and took care of my bill and cleaned my electronic key that I spilled coffee on. ...

Google logo
Google Oct 16, 2024

The service at BMW of Reading is always excellent and efficient. This service issue for my car was a bit unusual, but Kerrie and her team figured out the problem, found the solution and had me back on the road in no time. Additionally, Kerrie communicates regularly so you are aware of the progress and status of the repair.

Google logo
Google Oct 12, 2024

I drove up from Elmira ,NY , Test driving to buying the car was a breeze , thankful to Marcus and John. Would definitely buy a car in the future with them

Google logo
Google Oct 11, 2024

Great everything expeditiously completed— excellent personal

Google logo
Google Oct 4, 2024

Great experience with the BMW of Reading, they are wonderful staff working in this location, I purchased my car from here 3 years ago although it’s not the closest to where I live but I am a happy customer thanks to their wonderful service in every department.

Google logo
Google Oct 3, 2024

Amazing experience from the initial phone call and meeting with the sales professional Duncan to purchasing a car and then meeting with John the financial manager .Easy process An overall a five star experience with the BMW dealer on Lancaster Avenue. I highly recommend them for new or used Vehicles or lease of vehicle! I cannot say enough good things about my experience with purchasing my first BMW! It won’t be my last💕

Google logo
Google Oct 3, 2024

Excellent customer service at BMW of Reading! Very attentive and responsive! Kerri Hummel is the best!

Google logo
Google Sep 26, 2024

Google logo
Google Sep 25, 2024

This is my second lease with BMW of Reading and the team is always fantastic. Working with Angie is always a pleasure. She is communicative, knowledgable and ultimately flawless when putting everything all together. Delivery was timely and efficient that I will always continue my relationship with BMW Reading for my future needs.

Google logo
Google Sep 21, 2024

Where can I start?!?! I’m so thankful for Marcus Z!! This experience has been seamless, stress free, & worry free. My company purchased its first vehicle with Marcus and he made this the easier process ever, even from South Carolina. He arranged everything! Start to finish!! I had such fun around from SC & Georgia, trying to sell me everything but what I wanted. From purchasing vehicles as an individual I never felt this comfortable and knowledgeable . I recommend BMW of Reding 10/10. And again Thank you Marcus Z!!!

Google logo
Google Sep 14, 2024

Best sales experience! Knowledgeable, friendly, and accommodated the need to get most of the paperwork done remotely.

Google logo
Google Sep 13, 2024

Wonderful experience. Fast, knowledgeable, friendly and accommodating. Kelley Parker helped me get the car in for service, provided the loaner and made the entire experience pleasant. Keep up the good work.

Google logo
Google Sep 11, 2024

Great dealership overall and wonderful service great people thanks Edgar for being patient and helpful to me. Thanks BMW OF READING

Google logo
Google Sep 10, 2024

I recently had the pleasure of leasing a car from BMW of Reading, and the entire experience was fantastic! From the moment I walked in, I was warmly greeted by Angie Dietrich and Ethan Stever, who went above and beyond to make the process smooth and enjoyable. Angie was incredibly knowledgeable, patiently answering all of my questions, while Ethan ensured that everything was handled with care and professionalism. The entire team made sure I was comfortable and confident in my decision. I highly recommend BMW of Reading to anyone looking for a hassle-free, top-notch car leasing experience. Thanks again to ...

Google logo
Google Sep 9, 2024

Everyone at the dealership was kind and polite. We feel we drove away with the best car we could have choose and with a good deal . Our salesman, Marty Foley, was a big help and made the experience fun and enjoyable.

Google logo
Google Sep 4, 2024

Awesome dealership!

Google logo
Google Sep 3, 2024

This dealer is a nice shopping place for the BMW. Rob was great and tried to locate a car that is on the ship. He and his helpers explained all of the paperwork clearly, and overall was terrific.

Google logo
Google Sep 1, 2024

Finally found a place that fixes things the first time, and in a timely fashion.

Google logo
Google Aug 28, 2024

Just received delivery of my new X4. I worked closely with Ethan. He was professional, quite knowledgeable and very responsive. The team also delivered the vehicle to my home which went smoothly and I appreciated as a long distance customer. Great experience.

Google logo
Google Aug 20, 2024

Gio and Shawn were aces! Treated fairly and with respect. Made the process as easy as possible. Look forward to working with this team in the future for my next purchase.

Google logo
Google Aug 8, 2024

Recently had my vehicle serviced. Everyone was extremely accommodating and friendly. Kerrie was great to work with and communicated all services done to my vehicle.

Google logo
Google Aug 4, 2024

Great customer service by Ethan Stever and Joel Caraballo.

Google logo
Google Aug 3, 2024

Such a great experience buying my car with this dealership! Marcus was with me every step of the way from the time I put an inquiry in online to the time I signed my documents and pulled off the lot. Everyone at the dealership was extremely polite & helpful. They offer an OUTSTANDING warranty, best one we’ve ever seen! The process was extremely simple and smooth and they were able to work something out with me, despite not having great credit. I highly recommend this dealer, and I imagine all of the Tom Masano locations would be just as ...

Google logo
Google Aug 1, 2024

Great experience with Ethan Stever!

Google logo
Google Jul 31, 2024

Customer service is top-notch as usual. I had my vehicle detailed & it looks better than when I first purchased it at Tom Masano. Will have it detailed at Masano again. They even gave me a loaner.

Google logo
Google Jul 25, 2024

Absolutely the best car buying experience I have every had. I initially had a build for a new X5 50e with a dealership that was closer to me but the customer service I received was horrible so I walked away. I contacted three additional dealers and only Sabrina and Marcus reached out immediately. Marcus was responsive and somehow made me feel like I was his only client. Being in the automotive business myself I know first hand how extremely difficult that can be to accomplish. He answered every question in a timely manner and was more than willing to walk ...

Google logo
Google Jul 18, 2024

First off, I want to say that I did not actually end up purchasing a vehicle from this dealer. That out of the way, I would like to still praise the sales staff, specifically Ashley Kan for going well out of her way to get all the photos and details of the vehicle that I requested. I am from out of state and before making a lengthy drive I need a lot of thorough questions answered and specific photos shared since the car was used. She went above and beyond, got the car on the lift for me and showed ...

Google logo
Google Jul 14, 2024

I've always liked the brand BMW and purchased a car or 2 previously. I had a great experience making my purchase. I decided to trade in my older BMW. There were a couple issues that happened along the way which caused some inconvenience but George and Eric the sales manager took care of me. I would've given them a 5 if I didn't have to drive from south jersey to reading, pa to fix an issue costing me time and gas. I will say this, I did previously go to Tom Masano for service and had issues but again ...

Google logo
Google Jul 7, 2024

Google logo
Google Jul 4, 2024

Had a great experience with BMW Reading. We came all the way from Mechanicsburg because they were willing to work with us in giving a good price for our vehicle. Andy our sales advisor was courteous and prompt in all his dealings and very transparent. Everybody we dealt with there were helpful and nice. I would recommend anybody in central PA looking to buy a BMW to this dealership.

Google logo
Google Jun 29, 2024

Wonderful experience here! Kerrie was awesome! Highly recommend! Everything went very smooth! Will definitely return here for service!

Google logo
Google Jun 29, 2024

Ethan was great, no sales pressure and was ready to get me in my car super quick and out the door. Will buy my next one here again

Google logo
Google Jun 29, 2024

I had an amazing experience with the team at BMW of Reading! I came up from Northern Virginia to take delivery of my vehicle, which was 100% worth it. As someone who is also in the car business, they’re amazing. Also, from a management perspective, this dealer is very efficient and honestly one of the most professional stores I’ve ever been in. I don’t even think I was there for an hour and everything was smooth; like their vehicles 😉 Everybody was pleasant, and the facility is clean/comfortable. A special thanks goes to my Client Advisor, Ashley. Having ...

Google logo
Google Jun 24, 2024

Marcus and Dunkin where fantastic, so a big shout out to the both of them. The only issue we has was the deal, we drove 2 hours and then where told there was some kind of issue and it would be more then expected. However this was rectified, just unnecesery drama. This is our second car from reading and most likely not our last. Good job BMW of Reading.

Google logo
Google Jun 20, 2024

Rob Koch helped us with the purchase of our X5. Rob is as straight forward and professional as anyone who I have ever dealt with in the Automobile Industry. The experience was a pleasure.

Google logo
Google Jun 20, 2024

This dealer has it together. Ethan was prompt, explained all of the paperwork clearly, and overall was terrific. Not a dealer that pressures you into something you don’t want. Worth the drive!

Google logo
Google Jun 18, 2024

Great people to work with. Ethan and Angie were a pleasure as always. My second time working with this dealership and I don’t go anywhere else for a BMW.

Google logo
Google Jun 17, 2024

Google logo
Google Jun 15, 2024

Great experience with Dave my sales person, good deal on the new car and also for my trade in!

Google logo
Google Jun 14, 2024

Huge thank you to Angie, Ethan and Quentin. The process was extremely smooth, and the people here respond to emails very fast. We finalized everything ahead of time, and I was in and out in ~30 min.

Google logo
Google Jun 13, 2024

Professional, kind, and seamless. Ordered my car in March with an estimated delivery of July. In the meantime, I changed my options a few times just before it was "locked in" and Andy was always very accommodating since I couldn't make up my mind. When the car finally arrived, I was informed and I picked it up 24hrs after. EVERYTHING was done in advance and I could've been in an out in 5 minutes. Spent 1.5 hrs just cause we were chit chatting and having a good time. Extremely happy with Andy and John for todays delivery experience!!

Google logo
Google Jun 12, 2024

Great experience. Was able to complete many tasks online so there were no hassles when I went to pick up my vehicle.

Google logo
Google Jun 9, 2024

Very happy with my 2025 BMW x5. Ethan is very helpful.Everything is smooth and fast.

Google logo
Google Jun 4, 2024

Google logo
Google Jun 3, 2024

I recently leased my first BMW from BMW of Reading. Quentin, Angie and Ethan were the absolute best in their responsiveness and attention to my questions. They were also very kind to work with me beyond their closing hour of 6pm. I truly appreciated that. It has been a great experience being able to do everything via email and site without having to spend most of the day at the dealership. I highly recommend them for anyone wanting to purchase a BMW. They provide great customer service and make this as easy as possible. I can't wait to take ...

Google logo
Google Jun 2, 2024

5 stars. Brian was great, and made himself available to answer all my questions and make the process as painless as possible. Thanks again!

Google logo
Google May 31, 2024

Good people…

Google logo
Google May 30, 2024

Edgar and Carrie bent over backwards to help me in what I considered to be a huge emergency. I needed a new tire so that I could travel the next day and they accommodated me at the last minute and I cannot tell you how much I appreciated it. I buy my cars from BMW Reading because of their great service department.

Google logo
Google May 26, 2024

Had another excellent experience with the BMW service department. Edgar was a great help clearly explaining what was and was not needed with my Z4 which greatly calmed my anxiety. The Tom Masano staff was kind enough to lend me a vehicle while I waited rather than having me wait at the dealership. AAAA++++ service and staff!

Google logo
Google May 21, 2024

Fantastic customer service. The dealership helped work out a resolution to fix a problem that was not their fault. Special shout out to our salesman Rob Koch for going the extra mile and providing excellent customer service.

Google logo
Google May 21, 2024

I had a really good experience buying my X5 from Reading BMW. My sales rep, Duncan was great. A really nice person that helped accommodate my schedule as I always never seem to have time for anything. None the less, he and the finance person, Jon, treated me fair. Didn't press me for anything really and were very fair on what I needed to get on my trade in to get the deal done. I was very satisfied with my experience and very happy with the X5 I took home.


Leave Us A Review