Customer Testimonials
I recently purchased at car from this dealer. I worked with Dave Horrigan. Dave made sure all my questions were answered quickly and the transaction went very smoothly.
Bought a car at BMW of Reading. They were able to secure an allocation and worked with me on customizing my order. My SA was Marcus Zakharov. He was excellent and communicative through the whole process. He answered text promptly and would return calls promptly. I would definitely go back if I need another vehicle.
I recently had an issue with my 2022 BMWX3 speedometer. I sent pictures to the dealership. Kerrie was the service advisor and agreed there was an issue. She scheduled it for service, found it needed an entire new instrument cluster, which had to be ordered. Kerrie kept me informed through the entire process. She arranged for loaner vehicles while the diagnosis was made and then for the repair. Kerrie was very personable and professional, and the drivers were very courteous.
My sales consultant Ethan S. Was great. Very easy to work with. Would definitely recommend this dealership & Ethan. Thank you. Love my new BMW!!
As usual, Kelly Parker, my advisor at BMW of Reading, was extremely helpful and my 535i was thoroughly serviced.
Buying a new car should be an enjoyable experience but sadly it is usually very painful. This was the best car purchasing experience I have ever had. They were open, honest and fair throughout the entire process. Fantastic communication, Responsive to my requests, Very Fair Pricing and Attention to detail, Shipped the car to my door. I STRONGLY recommend Rob Koch at BMW of Reading if you want an enjoyable car purchasing experience. They truly helped me BUY the car I wanted and did not try to SELL me a car.
Service was great. Very professional. Kerrie Hummel was very informative and answered all my questions.
Kerry Hummel at BMW, Masano was Awesome! She had my loaner car and all my paperwork ready. She mirrored back to me all the services that I needed, from inspection/emission to changing brake fluid along with the tire work. Kerry had the Tech send me an email/ text with his results. Kerry texted me telling me the car was ready for pickup. When I returned for my vehicle, Kerry Greeted me in the car port. She walked me inside to the service desk and took care of my bill and cleaned my electronic key that I spilled coffee on. ...
The service at BMW of Reading is always excellent and efficient. This service issue for my car was a bit unusual, but Kerrie and her team figured out the problem, found the solution and had me back on the road in no time. Additionally, Kerrie communicates regularly so you are aware of the progress and status of the repair.
I drove up from Elmira ,NY , Test driving to buying the car was a breeze , thankful to Marcus and John. Would definitely buy a car in the future with them
Great everything expeditiously completed— excellent personal
Great experience with the BMW of Reading, they are wonderful staff working in this location, I purchased my car from here 3 years ago although it’s not the closest to where I live but I am a happy customer thanks to their wonderful service in every department.
Amazing experience from the initial phone call and meeting with the sales professional Duncan to purchasing a car and then meeting with John the financial manager .Easy process An overall a five star experience with the BMW dealer on Lancaster Avenue. I highly recommend them for new or used Vehicles or lease of vehicle! I cannot say enough good things about my experience with purchasing my first BMW! It won’t be my last💕
Excellent customer service at BMW of Reading! Very attentive and responsive! Kerri Hummel is the best!
This is my second lease with BMW of Reading and the team is always fantastic. Working with Angie is always a pleasure. She is communicative, knowledgable and ultimately flawless when putting everything all together. Delivery was timely and efficient that I will always continue my relationship with BMW Reading for my future needs.
Where can I start?!?! I’m so thankful for Marcus Z!! This experience has been seamless, stress free, & worry free. My company purchased its first vehicle with Marcus and he made this the easier process ever, even from South Carolina. He arranged everything! Start to finish!! I had such fun around from SC & Georgia, trying to sell me everything but what I wanted. From purchasing vehicles as an individual I never felt this comfortable and knowledgeable . I recommend BMW of Reding 10/10. And again Thank you Marcus Z!!!
Best sales experience! Knowledgeable, friendly, and accommodated the need to get most of the paperwork done remotely.
Wonderful experience. Fast, knowledgeable, friendly and accommodating. Kelley Parker helped me get the car in for service, provided the loaner and made the entire experience pleasant. Keep up the good work.
Great dealership overall and wonderful service great people thanks Edgar for being patient and helpful to me. Thanks BMW OF READING
I recently had the pleasure of leasing a car from BMW of Reading, and the entire experience was fantastic! From the moment I walked in, I was warmly greeted by Angie Dietrich and Ethan Stever, who went above and beyond to make the process smooth and enjoyable. Angie was incredibly knowledgeable, patiently answering all of my questions, while Ethan ensured that everything was handled with care and professionalism. The entire team made sure I was comfortable and confident in my decision. I highly recommend BMW of Reading to anyone looking for a hassle-free, top-notch car leasing experience. Thanks again to ...
Everyone at the dealership was kind and polite. We feel we drove away with the best car we could have choose and with a good deal . Our salesman, Marty Foley, was a big help and made the experience fun and enjoyable.
Awesome dealership!
This dealer is a nice shopping place for the BMW. Rob was great and tried to locate a car that is on the ship. He and his helpers explained all of the paperwork clearly, and overall was terrific.
Finally found a place that fixes things the first time, and in a timely fashion.
Just received delivery of my new X4. I worked closely with Ethan. He was professional, quite knowledgeable and very responsive. The team also delivered the vehicle to my home which went smoothly and I appreciated as a long distance customer. Great experience.
Gio and Shawn were aces! Treated fairly and with respect. Made the process as easy as possible. Look forward to working with this team in the future for my next purchase.
Recently had my vehicle serviced. Everyone was extremely accommodating and friendly. Kerrie was great to work with and communicated all services done to my vehicle.
Great customer service by Ethan Stever and Joel Caraballo.
Such a great experience buying my car with this dealership! Marcus was with me every step of the way from the time I put an inquiry in online to the time I signed my documents and pulled off the lot. Everyone at the dealership was extremely polite & helpful. They offer an OUTSTANDING warranty, best one we’ve ever seen! The process was extremely simple and smooth and they were able to work something out with me, despite not having great credit. I highly recommend this dealer, and I imagine all of the Tom Masano locations would be just as ...
Great experience with Ethan Stever!
Customer service is top-notch as usual. I had my vehicle detailed & it looks better than when I first purchased it at Tom Masano. Will have it detailed at Masano again. They even gave me a loaner.
Absolutely the best car buying experience I have every had. I initially had a build for a new X5 50e with a dealership that was closer to me but the customer service I received was horrible so I walked away. I contacted three additional dealers and only Sabrina and Marcus reached out immediately. Marcus was responsive and somehow made me feel like I was his only client. Being in the automotive business myself I know first hand how extremely difficult that can be to accomplish. He answered every question in a timely manner and was more than willing to walk ...
First off, I want to say that I did not actually end up purchasing a vehicle from this dealer. That out of the way, I would like to still praise the sales staff, specifically Ashley Kan for going well out of her way to get all the photos and details of the vehicle that I requested. I am from out of state and before making a lengthy drive I need a lot of thorough questions answered and specific photos shared since the car was used. She went above and beyond, got the car on the lift for me and showed ...
I've always liked the brand BMW and purchased a car or 2 previously. I had a great experience making my purchase. I decided to trade in my older BMW. There were a couple issues that happened along the way which caused some inconvenience but George and Eric the sales manager took care of me. I would've given them a 5 if I didn't have to drive from south jersey to reading, pa to fix an issue costing me time and gas. I will say this, I did previously go to Tom Masano for service and had issues but again ...
Had a great experience with BMW Reading. We came all the way from Mechanicsburg because they were willing to work with us in giving a good price for our vehicle. Andy our sales advisor was courteous and prompt in all his dealings and very transparent. Everybody we dealt with there were helpful and nice. I would recommend anybody in central PA looking to buy a BMW to this dealership.
Wonderful experience here! Kerrie was awesome! Highly recommend! Everything went very smooth! Will definitely return here for service!
Ethan was great, no sales pressure and was ready to get me in my car super quick and out the door. Will buy my next one here again
I had an amazing experience with the team at BMW of Reading! I came up from Northern Virginia to take delivery of my vehicle, which was 100% worth it. As someone who is also in the car business, they’re amazing. Also, from a management perspective, this dealer is very efficient and honestly one of the most professional stores I’ve ever been in. I don’t even think I was there for an hour and everything was smooth; like their vehicles 😉 Everybody was pleasant, and the facility is clean/comfortable. A special thanks goes to my Client Advisor, Ashley. Having ...
Marcus and Dunkin where fantastic, so a big shout out to the both of them. The only issue we has was the deal, we drove 2 hours and then where told there was some kind of issue and it would be more then expected. However this was rectified, just unnecesery drama. This is our second car from reading and most likely not our last. Good job BMW of Reading.
Rob Koch helped us with the purchase of our X5. Rob is as straight forward and professional as anyone who I have ever dealt with in the Automobile Industry. The experience was a pleasure.
This dealer has it together. Ethan was prompt, explained all of the paperwork clearly, and overall was terrific. Not a dealer that pressures you into something you don’t want. Worth the drive!
Great people to work with. Ethan and Angie were a pleasure as always. My second time working with this dealership and I don’t go anywhere else for a BMW.
Great experience with Dave my sales person, good deal on the new car and also for my trade in!
Huge thank you to Angie, Ethan and Quentin. The process was extremely smooth, and the people here respond to emails very fast. We finalized everything ahead of time, and I was in and out in ~30 min.
Professional, kind, and seamless. Ordered my car in March with an estimated delivery of July. In the meantime, I changed my options a few times just before it was "locked in" and Andy was always very accommodating since I couldn't make up my mind. When the car finally arrived, I was informed and I picked it up 24hrs after. EVERYTHING was done in advance and I could've been in an out in 5 minutes. Spent 1.5 hrs just cause we were chit chatting and having a good time. Extremely happy with Andy and John for todays delivery experience!!
Great experience. Was able to complete many tasks online so there were no hassles when I went to pick up my vehicle.
Very happy with my 2025 BMW x5. Ethan is very helpful.Everything is smooth and fast.
I recently leased my first BMW from BMW of Reading. Quentin, Angie and Ethan were the absolute best in their responsiveness and attention to my questions. They were also very kind to work with me beyond their closing hour of 6pm. I truly appreciated that. It has been a great experience being able to do everything via email and site without having to spend most of the day at the dealership. I highly recommend them for anyone wanting to purchase a BMW. They provide great customer service and make this as easy as possible. I can't wait to take ...
5 stars. Brian was great, and made himself available to answer all my questions and make the process as painless as possible. Thanks again!
Good people…
Edgar and Carrie bent over backwards to help me in what I considered to be a huge emergency. I needed a new tire so that I could travel the next day and they accommodated me at the last minute and I cannot tell you how much I appreciated it. I buy my cars from BMW Reading because of their great service department.
Had another excellent experience with the BMW service department. Edgar was a great help clearly explaining what was and was not needed with my Z4 which greatly calmed my anxiety. The Tom Masano staff was kind enough to lend me a vehicle while I waited rather than having me wait at the dealership. AAAA++++ service and staff!
Fantastic customer service. The dealership helped work out a resolution to fix a problem that was not their fault. Special shout out to our salesman Rob Koch for going the extra mile and providing excellent customer service.
I had a really good experience buying my X5 from Reading BMW. My sales rep, Duncan was great. A really nice person that helped accommodate my schedule as I always never seem to have time for anything. None the less, he and the finance person, Jon, treated me fair. Didn't press me for anything really and were very fair on what I needed to get on my trade in to get the deal done. I was very satisfied with my experience and very happy with the X5 I took home.
Great experience buying my Certified X4 M40i from BMW of Reading. Dave Horrigan made the process a breeze and Sean the finance manager was very quick with the paperwork. Thanks again.
Awesome job from my sales person Rob Koch!! Pleasant experience all around!
I just got a new 760. Great car!. I had a great experience with this dealership especially Kelly Parker who took her time to get me the car with everything I wanted. Thank you Kelly!
This was probably the best car buying experience I've ever had. I worked with Marty and Andy, and both were fantastic. There were no high-pressure sales tactics at all. The vehicle we came to look at was presented in pristine condition and that combined with the competitive price left nothing else to say. Well done to you both!
Rob Koch was amazing ! He was so patient and accommodating. Always provided information upon request . I never felt pressured . Fair deposit(1k refundable) for an m3. Other dealers were asking for 2.5-5k . Great and painless experience . I would definitely recommend !
I had a great experience with this dealership. Their communication was excellent and I greatly enjoyed our purchasing experience. This is our family‘s second vehicle we have obtained from this dealership. Despite living hours away, we continue to do business with them given their high level of service and care. Angie Dietrich and Ethan Stever were gems, always willing to go the extra mile to make sure my questions were addressed. Their kind and professional demeanor made the experience that much better for me.
Kelly was great as usual. I needed a tech person and she produced one within 5 minutes. She knows her patrons and calls them by name. Tom
Kerrie leads a very professional, product knowledgeable team at "BMW of Reading". Thank you Kerrie for your great customer care.
Thanks Edgar Cruz for the great service.
Have bought numerous BMW's from them, both for quality of car and of dealership. Rob Koch has been great in sales. Even more important, the service is great. Once the lock on glove compartment broke, and my wallet was locked in the day I was supposed to fly out of town. Although they needed a part to fix it, they managed to open the glove compartment and retrieve it. Last night I noticed that my car suggested oil change either by the end of the month or in 9000 miles. I texted Kerrie in service to find out if not ...
Just received our new X-5 that we ordered just a few weeks ago. It was by far the best car buying experience we have ever had!Marcus, the senior client advisor was supper helpful and went out of his way to keep us informed. He and Joel, the BMW genius, and the entire staff were so friendly that it made it worth driving four hours to do business with BMW of reading.
Very helpful and courteous. Gave a good fair price on my trade in. Very quick to fix any issues. Enjoyed working with Andy Prokurat who sold us the car and a special thanks to John Wiencek the finance manager.
A very pleasant purchase experience with Ashley Kan (client advisor) and Sean Doyle (finance manager). Looking forward to working with BMW of Reading going forward!
I cannot say enough about the service at BMW Reading. Edgar and Kerrie are great to work with. They are sharp very sharp and their service-oriented mentality is about the best I have ever encountered. Their approach to dealing with the issues at hand is about as practical and understanding as one can imagine. This isn't said because on this visit things went my way. I am speaking about all issues even when they didn't; however even then Edgar provided me with an explanation in a coherent manner that led me to understand and except the outcome without ...
Our sales guy, Rob Koch is awesome! My wife and I have purchased several BMW’s from him over the years and he always comes through. He’s the best in the business. I highly recommend him and BMW of Reading if you’re looking for a new car.
I had a fantastic and stress-free experience at BMW of Reading. Highly recommend asking for Ethan!
Bought a BMW 530i xDrive and worked with Angie in Finance department. Had a nice experience and got a great deal. Dealership was friendly and helpful at all stages of the process.
I am new to BMW. My wife has owned her BMW for about ten years almost trouble free. She won't let me touch her car except to wash and clean. Well a few years ago while dropping off her car for inspection/maintenance, I walked the showroom. There was a beautiful new 600 series. Now years later, I started looking for one. I found a car and had shipped from California from a large used car dealer. I had asked extensive questions about the cars history and condition. When received, I had some concerns. I called BMW Reading for an ...
Ethan was great and very efficient. I was in and out within an hour. Would definitely recommend to anyone !
Thank you Eric and Ethan for a terrific experience - start to finish. From sourcing a fairly bespoke car to an expedited and seamless delivery. Highly recommend and will be back for my next BMW!
Excellent Customer Service by the BMW Reading team: Kerrie H., Gabriel, Fernando, and Nick!
Nice place to buy a bmw
Fantastic service all around! Kerrie and the team were top notch. Highly recommend and will be back!
Kelly as always did a great job. Provided a free rental car which is great. They side a video to you going over anything that is needed
First time purchasing a BMW. Marcus at BMW Reading was my advisor. Very impressed with his service and patience in guiding me through the buying process.
Edwin & staff always do a nice job
I recently had the pleasure of working with Marty at BMW Reading for my car buying process, and even though we couldn't reach a deal, Marty's dedication and commitment to helping me were outstanding. He went above and beyond to explore every possible option and make the process as smooth as possible. I highly recommend BMW Reading as your first stop for anyone looking to buy a car, thanks to Marty's exceptional customer service and professionalism. Five stars all the way!
I recently had my BMW in for service. The tasks were completed as expected. The communication between Kerrie Hummel, her service team, and myself was excellent throughout the process. This was the first time that I used the valet service. It was very helpful and the driver, Larry, was trustworthy. I was very comfortable with Larry driving my vehicle.
Always receive incredible service at BMW of Reading! Kerrie Hummel was my service advisor and she kept me informed & let me know what needed to be done to my car. I put a lot of miles on my car so there's always something. I usually wait while my car is being serviced. The lounge is comfortable. I get a ton of work done and listen to good music while doing so.
One words speaks to it all…Kerrie!! Honestly, I do have 2 salesmen that are beyond awesome & I would never go to another (shoutout to Jay & Dave!!), but truly Kerrie Hummel is absolutely a standout & beyond the best!! 💫 She’s one in a ZILLION!! I love BMW of Reading!! If I lived closer, I’d visit them every day 😉
Angie and Ethan were very helpful throughout the whole transaction. They were very responve to all of my emails.
Simply the best buying experience! I along with my friends and neighbors have bought 8 BMW’s from Reading BMW despite living in Charlotte, NC. I have worked with Rob Koch over the last 5 years and he is truly a partner in the buying experience. Never pushy but there to provide you with his wealth of BMW knowledge. I HIGHLY RECOMMEND this dealership and ROB KOCH!
Always a fantastic experience!!!!
Kerry Hummel was there to help me during my emergency! Kerry thin sliced the problem showing me pictures and what needed to be done to fix it. She got me up and going with a loaner car. By the end of the day, I was picking my car up!! Kerry is everlasting and knows people & how to give outstanding service. I am so grateful for Masano BMW Dealership! My reason for staying with Masano is because their people really care! I give Kerry a 5 STAR rating for always being there for me!! Louie Apsokardu
My brother bought his X5 from this dealership. It was the smoothest transaction ever for buying a new bmw. We were not upsell on anything that we didn’t want. Overall a very good experience.
I recently purchased a vehicle and had an outstanding experience. Rob Koch is an excellent sales advisor. He made the process simple and straightforward. Rob is responsive, professional and provided great service. I highly recommend him.
I’ve had 15 years dealing with this BMW Dealership, Kerri in the service department is a superstar! Always pleasant and helpful, never had any problem they couldn’t fix!